Shipping policy
SHIPPING POLICY
Processing Time Orders are processed within 1-3 business days (Monday-Friday, excluding public holidays) after order confirmation. You will receive a notification email once your order has shipped.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location:
- Local delivery (within Malaysia): 3-7 business days
- International shipping: 7-14 business days
Please note that delivery times are estimates and not guaranteed. Delays may occur due to customs processing or unforeseen circumstances.
Shipment Confirmation & Order Tracking You will receive a shipment confirmation email with tracking information once your order has shipped. You can track your package using the tracking number provided.
Customs, Duties, and Taxes Azran Aziz Official Store is not responsible for any customs fees, import duties, or taxes that may be charged by your country. These charges are the responsibility of the recipient.
Damages If your order arrives damaged, please contact us within 48 hours of delivery at [your email] with photos of the damaged items and packaging. We will work with you to resolve the issue.
International Shipping We ship to select international destinations. International customers are responsible for all customs, duties, and taxes imposed by their country.
Lost or Stolen Packages Azran Aziz Official Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Please contact the shipping carrier to file a claim.
Contact Us If you have any questions about our shipping policy, please contact us at [your email address].